We were made aware of an issue with recouping merchant fees and have taken steps, as a high priority, to adjust payment platforms.

Transactions using a credit or debit card directly with Revenue NSW website or call centre, no longer have merchant surcharge fees applied.

Customers with an established automated payment plan with Revenue NSW using a credit card, will not incur a surcharge fee on any scheduled payments.

Customers who have previously received a notice indicating that a merchant surcharge fee is payable will not have the fee applied on any credit or debit card payments.

If you would like to find out more about the government's response to merchant surcharge fees visit service.nsw.gov.au